Privacy Policy
Last Updated: [12 December, 2024]
This Privacy Policy ("Policy") describes how Chatwave ("we," "us," "our") collects, uses, stores, and protects your information when you use our WhatsApp API marketing platform ("Platform"). By using our services, you agree to the terms of this Policy. If you do not agree, please refrain from using our Platform.
We are committed to complying with applicable privacy laws, including the General Data Protection Regulation (GDPR), and ensuring the security of your personal data. This Policy also outlines compliance with third-party login services, such as Facebook and Google.
What Data Do We Collect?
We may collect the following information:
Personal Information:
Name
Email address
Phone number
Demographic information (e.g., preferences or interests)
Login Information:
Data provided through Facebook and Google login integrations (e.g., name, email address, profile picture) based on your authorization.
Usage Information:
Details about how you use our Platform, including log data, device information, and browser data.
Cookies and Similar Technologies:
Information collected through cookies, web beacons, or similar technologies to enhance your experience.
Note: We do not store sensitive payment information, such as credit or debit card details.
Why Do We Collect Your Data?
We use the data collected for the following purposes:
Platform Functionality:
To authenticate your login via Google or Facebook.
To provide and improve the services offered on our Platform.
Communication:
To send important updates, offers, and promotional content.
Compliance and Security:
To comply with applicable laws and regulations.
To prevent fraud and ensure data security.
Analytics and Improvements:
To analyze usage patterns and enhance our services.
Who Do We Share Your Data With?
Your data may be shared with the following:
Service Providers:
Third-party vendors assisting in operations, such as hosting, analytics, and marketing.
Third-Party Logins:
Facebook and Google, when you use their login services. The data shared is determined by the permissions you grant.
Legal Authorities:
Governmental and regulatory authorities, as required by law.
Cookies and Tracking Technologies
We use cookies to:
Enhance user experience.
Analyze traffic and usage patterns.
Enable specific Platform functionalities.
You may manage cookies through your browser settings. However, disabling cookies may limit certain functionalities of our Platform.
Your Rights Regarding Your Data
As a user, you have the following rights:
Access and Review:
You can request a copy of your data and ask us to correct any inaccuracies.
Data Portability:
You can request your data in a portable format.
Withdraw Consent:
You may withdraw your consent at any time by contacting us at [email protected].
Right to Deletion:
You may request the deletion of your data, subject to legal and contractual obligations.
Data Retention
We retain your data for:
As long as you use our services.
As required to comply with legal obligations or resolve disputes.
Data Security
We implement industry-standard security measures to protect your data, including:
Encrypted data storage.
Regular security audits.
Restricted access controls.
GDPR Compliance
If you are located in the European Economic Area (EEA), the following applies:
Data Controller:
Chatwave acts as the data controller for your personal data.
Legal Basis for Processing:
Your data is processed based on your consent, contractual necessity, or legal obligations.
Grievances:
You may contact your local data protection authority if you have concerns about your data.
Queries or Complaints
For any questions, concerns, or grievances regarding this Policy, please contact us at:
Email: [email protected]
Policy Updates
We may update this Policy from time to time. Please check this page regularly to stay informed about our practices. By continuing to use our Platform, you accept the updated terms.
Thank you for trusting Chatwave.live for your WhatsApp API marketing needs.